.& 010. Light’s Always Red in the Rear-View

Driving away from the wreck of the day and the light’s always red in the rear-view. Desperately close to a coffin of hope, I’d cheat destiny just to be near you. If this is giving up, then I’m giving up. If this is giving up, then I’m giving up, giving up, on love. On love.
Anna Nalick – “Wreck of the Day”

Wow, it’s been awhile since my last update. Which is funny because a lot has gone on but nothing so large that it’s really noteworthy.

First and foremost, I move on the 30th to another apartment. We got approved and it will be a one bedroom place. This is really going to be a sort of make-ir-or-break-it deal for us. There won’t be a third wheel to place blame on, no one else to be stressed over. Just me and Rick. And a kitten. And a ferret. And Lili… eventually. We move on the 30th. Today is the 24th 25th. We have very little packed up. So my stress level is rising.

Comcast is just making me increasingly annoyed, though. I’ve tried three times to cancel my cable and phone services with them (and keep the internet) but they’ve screwed it up repeatedly, including a too-early cancellation where I came home and the services were all turned off… a week and a half early. I called them up and they were confused. “Well, M’am, it shows here that you were looking to transfer your services.” to which I said “Yes. On the 30th. As I set up.” The poor male on the other end of the phone got a panicked edge to his voice and quickly put me on hold. They got the dates screwed up.

I was told I could do my cancellation over the internet/chat service they have available. This is how my conversation went: (and yes the analysts moniker was “Princess”)

user Danika has entered room

Danika(Wed Jun 25 2008 03:29:26 GMT-0400 (Eastern Daylight Time))> Want to cancel phone and cable service

analyst Princess has entered room

Princess(Wed Jun 25 2008 03:29:35 GMT-0400 (Eastern Daylight Time))> Hello Danika, Thank you for contacting Comcast Live Chat Support. My name is Princess. Please give me one moment to review your information.

Princess(Wed Jun 25 2008 03:29:39 GMT-0400 (Eastern Daylight Time))> Hello! How are you?

Danika(Wed Jun 25 2008 03:33:51 GMT-0400 (Eastern Daylight Time))> I’m fine, how are you?

Princess(Wed Jun 25 2008 03:30:56 GMT-0400 (Eastern Daylight Time))> I’m glad to hear that you are fine!

Princess(Wed Jun 25 2008 03:31:07 GMT-0400 (Eastern Daylight Time))> I’m fine too. Thanks for asking.

Princess(Wed Jun 25 2008 03:31:54 GMT-0400 (Eastern Daylight Time))> I understand that you want to cancel your Comcast Services. May I know why?

Danika(Wed Jun 25 2008 03:35:36 GMT-0400 (Eastern Daylight Time))> I’m moving on the 30th (we have a transfer set up) but the cable is provided by the complex and we don’t need the phone service

Danika(Wed Jun 25 2008 03:35:50 GMT-0400 (Eastern Daylight Time))> I want to keep the internet service… I just won’t need the cable/phone any longer

Princess(Wed Jun 25 2008 03:33:09 GMT-0400 (Eastern Daylight Time))> I’m honestly sad upon knowing that and I understand your situation.

Princess(Wed Jun 25 2008 03:33:55 GMT-0400 (Eastern Daylight Time))> Cancelation is beyond my scope of work. For cancelation of services, please call 1-800-266-2278.

Danika(Wed Jun 25 2008 03:37:27 GMT-0400 (Eastern Daylight Time))> Oh, I was told by another Comcast representative that I could do it online. My apologies

Princess(Wed Jun 25 2008 03:34:55 GMT-0400 (Eastern Daylight Time))> No problem. You really need to call for cancellation of services.

Princess(Wed Jun 25 2008 03:35:04 GMT-0400 (Eastern Daylight Time))> Is there anything else I can help you with?

Danika(Wed Jun 25 2008 03:38:41 GMT-0400 (Eastern Daylight Time))> OK. Nope, but you have a great rest of your shift

Princess(Wed Jun 25 2008 03:36:02 GMT-0400 (Eastern Daylight Time))> Thank you for that.

I could just imagine this woman sitting there glaring at her screen thinking ‘thank you for the reminder, bitch.’ LMAO

Work has been difficult lately, mostly due to the lack of competent dispatchers available. The only good thing to this is that I’m outshining many and separating myself in terms of being in line for the next open SE position… which is just the next step to management.

But I’m exhausted now. And I’m not even done with Comcast yet. Holy shit I’ve been on the phone for almost an hour now.